Terms & Conditions
Terms & Conditions
Please find our terms and conditions below, should you have any specific questions then please feel free to get in touch and we will be happy to help you.
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we will supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Marley's Confectionery Limited and we specialise in supplying confectionery goods in bulk as well as contract packing for customers nationwide.
2.2 How to contact us, you can contact us by emailing us at email@example.com.
2.3 How we may contact you, should we need to contact you we will do so by telephone or the email address you provided to us in your account.
3. Our contract with you
3.1 How we will accept your order, our acceptance of your order will take place when you receive an email confirming your order. At which point a contract of sale will come into existence between us and you.
3.2 If for any reason we cannot accept your order, if we are unable to accept or fulfil your order, we will inform you of this and you will not be charged for the product. This may be that the product is out of stock, because we have identified a pricing or description error on the product.
3.3 Your order number, once you place your order we will assign an order number to you and tell you what it is by email when we accept your order. To help us please quote the order number should you need to contact us about your order.
3.4 We only sell to the UK, our website is solely for the sale of our products within the UK. Unfortunately at this present time we do not accept orders from customers outside the UK.
4. Our products
4.1 Some of our products may vary slightly from the image shown, all images of the products on our website are simply for illustrative purposes only. Although we do make every effort to display the colours of the products accurately, we cannot guarantee that your device's display of the colours will accurately reflect the colour of the products. Some products will vary slightly from those images especially those that are made by hand. Although we have made every effort to be as accurate as possible, all sizes and weights indicated on our website may vary slightly.
4.2 Product packaging may vary, some of the packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes
Should you wish to make a change to the product you have ordered please contact us immediately. We will confirm if the change is possible, if possible we will let you know about any changes to the price of your order. Should this delay the timing of supply we will ask you to confirm whether you wish to go ahead with the change. If we are unable to make the change or the consequences of making that change are not acceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).
6. Providing the products
6.1 Delivery costs, the cost of delivery is displayed to you on our website.
6.2 When we will provide the products.
(a) If the products are stock, if the products are in stock we will aim to deliver them to you the very next working day for orders placed before midday.
6.3 We are not responsible for delays outside our control, If our supply of the products is delayed by an action outside of our control, we will contact you as soon as possible to let you know. We will take steps to minimise the effect of the delay, however we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.
6.4 If you are not at available when the product is delivered. If no one is available at your delivery address the driver should leave you a calling card informing you of how to rearrange delivery or collect the products from a local depot.
6.5 If you do not re-arrange delivery, after a failed delivery to you or you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and any further delivery costs. If, despite all reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
6.6 When you become responsible for the goods, a product which is goods will be your responsibility from the time it is delivered to the address you gave us.
6.8 When you own goods, you will own the goods once we have received payment in full.
6.7 What will happen if you do not give required information to us, we may need additional information from you so that we can supply the products to you, for example, your personal information. We will contact you in by phone or email to ask for this information. If you do not supply this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply). We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.8 Reasons why we may suspend the supply of products to you, we may have need to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you.
7. Your rights to end the contract
7.1 You can always end your contract with us, your rights after you end the contract will depend on what you have bought (please note machine bagged stock is non-refundable), whether there is anything wrong with it, and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract, see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this will be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause Error! Reference source not found.);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 10 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.